Aqui /general-faqs

Welcome to Silhouette Europe online store !

General Issues

General Issues


How long is the Silhouette machines warranty?

The Silhouette machines have a one year limited warranty (which does not extend to consumables, such as the blade and cutting mat).

Is VAT included in the price?

No, we do not charge VAT, except for Portugal. So you only have to pay the product price and the shipping costs.

Can I buy from any country in Europe?

Yes, we ship to all European countries, which are part or not of UE.

How long will it take to receive my order?

Expect a delivery time of up to 9 working days after the payment confirmation, except  for Portugal, which is up to 3 working days.

How can I pay my order?

The payment methods are PayPal and Bank Transfer.

How can I do an order?

Through our online store. You only need to create an account, choose the products you want, add to shopping cart, go to shopping cart, proceed to checkout, select the payment method and place order. You will receive an order confirmation by email and when we ship your products you will receive another email with the tracking number.

How much does it cost to ship a package to my country?

The shipping costs are calculated after you have added products to your cart, and is calculated according with the products weight and your destination within Europe.